“In order to provide a higher-than-average, dependable wage, we shifted to a no-tipping model and doubled the hourly rate to more than $30/hr for our service staff. This shift also benefits our guests, who can enjoy Casa Bonita without incurring unexpected costs,” management said.
In the local news here, they said that only 2 of the 93 affected staff members were against the idea. During the soft opening people were skipping tipping or tipping poorly.
Understandable. If I paid in advance, and then served myself “cafeteria style”, I wouldn’t have felt as obligated to tip, either. I’m glad that management recognized this issue and came up with a solution that’s fair for everyone.