Resellers appear to get the blame.
Some of the affected resellers are on Seagates official reseller list. If they actually bought drives from god-knows-where Seagate has some cleaning up to do.
I mean yeah, that makes sense. If you’re buying from a random reseller, there’s always a chance that they’re selling fraudulent things
Is Amazon considered a “certified partner”?
Depends. Are you buying from Amazon directly, or one of the resellers on Amazon Marketplace? This is the problem with having storefronts that allow third party sellers and minimal differentiation between the two.
And to complicate it further, Amazon has a history of merging all similar products together when sellers send the items to the distribution center to qualify for things like Prime shipping. So even if one seller sends in legitimate products, a counterfeit product seller will get their product into the same bin. Then a consumer buys the item, a random one from the bin is sent out, could be legitimate, could be counterfeit. And, at least in the past (not sure if they ever changed) and complaints will go against whichever seller Amazon credited the sale to, because they don’t even track where individual products in the bin came from.
This was a huge issue a few years back with Otterbox products since there are a lot of certified resellers, and a lot of counterfeits.
Yep, that’s kinda my point. You can say “buy from an authorized reseller” but then there’s crap like Amazon ready to muddy the water.
eBay sells “certified refurbushed” segate drives. Certified by whom? Best Buy is an authorized reseller that sells open box items. And who knows how many resellers are just repackaging returns and putting them back on the retail shelf?
The only real authorized reseller these days is buying directly from the manufacturer.
Maybe just the Amazon Seagate store?
