Last month I had an unusual charge on my credit card, saying “audible”. I don’t have an audible account, neither does my wife (she used to have one but even then it was charged through Google play, not directly to the card). I checked all of our emails and even checked both our Amazon accounts (don’t remember why exactly I got clued to checking Amazon), but nothing there matched with anything we had purchased. So I notified my bank, replaced my card an all that.

One week goes by and suddenly my wife’s Amazon account is nuked. Most of the books she bought for her kindle, lost. Her outstanding purchases, no info on them anymore. She can’t copy the books that are still on the kindle anymore either. Her author profile was also gone, along with any small profit she made from the couple people who bought her stories.

We tried to contact Amazon to figure out what happened, but got no response. Then we used a local website that is used to complain about services and wrote there everything that happened. Amazon replied saying that her old account had been disabled and then she tried to log in with the same email again and that created a new account which caused the old one to be deleted forever so now they had no info on why her account had been disabled (which is complete bullshit). Amazon also notified the website that the issue had been resolved by that response, preventing us from sending any additional message.