Yeah, that experience they described could have happened before chatGPT because MS was already providing an “as cheap as possible” general support that was questionable whether it was better than just publishing documentation and letting power users willing to help do so. Because these support people clearly barely even understood the question, gave many irrelevant answers, which search engines pick up and return when you search for the problem later.
Tbh, chatGPT is a step up from that, even as bad as it is. The old suppory had that same abnoying overly corporate friendly attitude but were even less accurate. Though I don’t use windows anymore on my personal desktop, so I don’t have as much recent experience.
Yeah, that experience they described could have happened before chatGPT because MS was already providing an “as cheap as possible” general support that was questionable whether it was better than just publishing documentation and letting power users willing to help do so. Because these support people clearly barely even understood the question, gave many irrelevant answers, which search engines pick up and return when you search for the problem later.
Tbh, chatGPT is a step up from that, even as bad as it is. The old suppory had that same abnoying overly corporate friendly attitude but were even less accurate. Though I don’t use windows anymore on my personal desktop, so I don’t have as much recent experience.