I put a lot of work into writing up decent documentation and SOPs and making them available. Does anyone read them? Pfft, not if my work chat history is any indication. Constantly getting pinged for basic-ass questions I’ve already answered thoroughly when I wrote up the docs and SOPs.
And I’ll go ahead and make sure you get another copy of that memo. Mm-Kay?
This is exactly why I stopped writing documentation.
I get the feeling, but documenting systems/processes and writing up SOPs for usage, maintenance, and operation is a required duty.