There is no such thing as competition. As soon as a business does something that sets it apart, it’s immediately hounded by business school people who want to profit off of lowering standards and raising prices.
It’s why everything is so expensive and wages are trash. The whole point of going to business school is to ensure that businesses are always doing the bare minimum while charging the maximum people are willing to pay.
The business school people are doing exactly what they are incentivized to do. This is the goal of capital, maximum extraction, minimum outlay. These contradictions are inherent to the very economic system, not simply the result of individual ghouls.
I was in college in the late 90s and remember being in Intro to Business. One of the exercises we had was something about looking at a list of applicants and choosing who to hire. The teacher had looked over everything and got disgusted and read a bunch of replies in front of the class. The answers were basically all about who seemed to be the most exploitable at the advantage of the fictional company, ie who would work overtime they didn’t want to but they had family to support, etc. He couldn’t believe that people were looking at business that heartlessly.
It really gave me a bit to think about, and I remember that more than anything else from that class, but it seems a lot of others really felt they were on to something, since that seems to be how things played out. Maybe my teacher was too idealistic or this was still just Reagan era economic policy kicking in, but it does feel like this is the kind of business world we’ve built since then.