My app suddenly said “your account expires in two days”. Weekend was around the corner and there is no way that I could receive one of their refill vouchers in time (I use this method for privacy). I reached out to them, asking them to add a few more days to my account so that all my devices don’t get deleted when my account expires. I also emphasized, that they can of course subtract that amount of days from my next refill. I sent them my account number, encrypted with PGP, and within 12 hours, they replied: I added three more days. It’s on the house. Have a good day! :)
That was really nice of them. :)
Nice! I’m from and still live in the same city that Mullvad is from. See people with Mullvad and other privacy, foss etc. stickers on their bags around town pretty often. Just a few days ago I saw a dude with a white hard cover backpack with a huge Mullvad sticker in the middle and a “Make Orwell fiction again” sticker right below it, I had to compliment him on it and we had a chat for a bit about the fediverse and other stuff!
Edit: ooh, forgot that there was Mullvad ads on the trams and tramstops all over the city a while back, was awesome to see something local you actually like and support like that!