At the same rate right

Poon reportedly pointed to automated tools lacking the training and expertise of veteran technicians - many of whom he said had left the company before their knowledge could be used to improve its tech.

He said these human workers had since been reintroduced to train up its systems, as well as mentor younger workers.

“We recognised that for us to enhance some of our automation and machine learning and artificial intelligence tools we needed to ensure that they were trained by the most experienced individuals,” he said, per Bloomberg.

Oh, so they just jumped the gun and they need to bring them back in (probably at a lower rate) to extract their knowledge like you’re squeezing the juice out of an orange.

Also the phrase “human workers” makes me unbelievably angry…

Amateurs, just let the customers do the quality checks.