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The original was posted on /r/AmItheAsshole by /u/Swimming_Ad1697 on 2023-09-22 02:32:48.
i’m the hiring manager at an average hotel.
I hired Holly last month. She was applying for housekeeping and I could tell from her resume and just her personality she was not outgoing. She was very direct during the interview process. she told me she favored independent work. she asked if we require cross training and would she have to be trained on ‘desk’. I said no unless she wanted.
She explained she thrived working more on her own, she could be professional, but is more on the quiet side (I get the impression she may have anxiety or autism)
she was hired on, trained a week and was doing super well at housekeeping.
because of a change in higher management, we changed our minds on cross training and let Holly know. she seemed displeased. I told her the trainer would be great and help her along the way.
It didn’t go super well, but now that we’ve invested in training her on desk, it is what it is.
i let Holly know if she doesn’t get the just of being on desk we’re just going to extend her training on it longer. She told me it was just not going to fit, and to please just put her back on housekeeping as she was hired for that. I told her she would work the shift once in a blue moon and just get through the training.
well this afternoon I get a text from her trainer saying Holly snapped at her in front of guests checking into their room. apparently Holly was explaining some things to them and the trainer began to talk over her (accidentally) so Holly snapped and yelled if you’re going to train me, train me, don’t interrupt me and talk all over me.
I called Holly, told her this could result in a write up which is not good for the first month of employment, and we’ll talk more when we see each other. she asked again if she could back to housekeeping. and once again I told her no, she needs to suck it up and deal with customers. my boyfriend and I are sort of strained at the moment, so after hearing the convo he told me I was an absolute s**t manager who was just letting this poor women fail because of a power trip. I guess I thought it was him just being angry at me like usual, but now I’m curious, am I wrong? Like this is my job…
YTA, you don’t just decide to force people to work something they specifically told you they don’t want not even a month prior. Horrible management… It’s your job to resolve these kind of issues, not just boss people around and look pretty.
But it saves the company money, instead of having front of house and back of house people. I have one worker that can do it all so they can cover their asses when they cheap out and lose a worker.
This is a very toxic approach. It will lead to low moral and poor performance from that employee. If the company has the money and time to train someone who doesn’t like the job, they can sepnd it on someone who actually wants it.
When the bad reviews for shitty service show up online, the company will wish they managed the situation better, but then it’s too late and the clients are going elsewhere.
