It’s unsurprising but disappointing that most authorised repair places are bound by policies that kind-of force customers to purchase a new device, especially in cases where their existing faulty device can be repaired on the spot for little cost.
I’m happy this repair shop owner (who decided to stay anonymous, for obvious reasons) carried out the minor repair for the customer despite Samsung not allowing this.
There’s some people in the comments also talking about times where they carried out minor repairs for customers in situations where their company policy would have forced an expensive and unnecessary parts replacement.
Right to repair should create more repair options for consumers, leading to a reduction of expensive parts swaps in cases where they aren’t necessary IMO