I have been Apple TV user for 6 years and the previous model lasted 5 years without issue. The latest model got from last year just blacked yesterday. And it says ‘recover needed’. Then every time I recover it with my iPhone it dies in the middle and re-start this process.

I wonder what could be the issue and any tips?

  • TheSadEyedLady@alien.topBEnglish
    1·
    1 year ago

    My Apple TV 4K from 2021 (?) died after trying to do the latest update. Told me it needed to recover and I tried multiple times but it wouldn’t go. I contacted Apple and the guy tried to tell me that the icon it was showing me on the screen (phone and Apple TV with Bluetooth) was “an unexpected result” (what?) and basically I just need to take it in to the Apple Store.

    We went and bought the new 128gb one and if I ever get around to going and they can fix it, I’ll use it on a different tv. Very frustrated.

    • PooGadget2001@alien.topBEnglish
      1·
      1 year ago

      I took my Older Apple TV to the Apple Store and they have a special cable that connects to the Internet port to a computer, they were able to do diagnostics then did a hard reboot. It worked after that.