This is and was my very first iPhone. As I decided to give it a try after over 10 years with Android. I have never had such a slow and steady failure like this before. Ever since mid July I would completely lose cellular service for 3 or more hours every week. It then happened every couple of days and the it happened every day, so I had to use my S9 Plus as a backup. No amount of updates would work, iTunes restore and DFU would come back with errors and factory resetting inside ios lead to this. Warranty expired in June and I dont have applecare. I looked up what this image meant and it came up as baseband failure, a hardware issue. I wish you guys well but I don’t think I am coming back to iphone anytime soon.
Your first iPhone had a notch? You sweet summer child.
Also, #byefelicia.
The cellular modem is fried, its bricked :c
I had a similar problem with my iPhone 11 Pro. I dropped it from the top of a ladder, but it still worked fine and no visible damage on the outside (had a good case on it). Progressively over a few weeks the cell service got worse and worse with dropouts and restarts and no about of resets, software updates and a full restore made it work.
Took it to a repair shop and turned out the drop had apparently damaged the connection between the antenna board and mainboard. Was quoted $150 to fix, but had already preordered the 15 by that stage.
Worth getting it checked out by a local repair place, could be a simple/cheap fix.
Old GeekSquad tech here, if you login to iTunes on a laptop or desktop and then plug your iPhone into the laptop, you should be able to put it into recovery mode by restarting it and holding a combination of buttons, you can then restore (factory reset) or update the phone remotely like it’s asking you to. Hope this helps!
You should of taken it in to Apple when you started having the issue - especially when it got to the point where loosing cellular service 3x a week and had to use a backup phone - should of done it after you lost cellular service 2xs total - not weekly - wtf 😂💀
Why would you ever just “uhhh w.e” it and throw it by the waist side and not go to Apple immediately , especially before the warranty
As soon as it happened and you weren’t able to do anything about it the very first time you tried to fix it you should of gone to Apple , maybe even after the 2nd time
Not wait for the warranty to expire , and than say I’m going back to Samsung , Apple isn’t good - you got a defective device so you didn’t really get the real experience of it
Especially when it’s a defective phone - which this doesn’t happen often
Apples customer service and support is amazing, they most likely would of given you a replacement phone immediately - you could of just called / texted Apple support- they would of sent you a box and you could of got this resolved
Honestly, hate to say it , but you neglected the issue and it’s really on you for letting it go that long, and not taking care of it immediately or before the warranty expired - it was a very dumb move, no common sense in this situation whatsoever
Restore your iPhone on iTunes (Finder on macOS) they will force you to update to the latest iOS anyway so you will be able to use the phone again 😀
The OP tried to do that without success.
I’m not sure if you are being serious right now.
HELP I THOUGHT U MEANT UR NEW ONE AND THAT IT DIED AND U DIDNT KNOW WHAT A CHARGER WAS-
Update.
I was able to get past the activation. But since this is a baseband failure. I won’t be able to make calls or use data of the time.
Can you connect to WiFi?
If so, it’s not totally a lost cause, as you’d still have the ability to make calls using a 3rd-party phone app like Talkatone, TextFree (many of which can be used with Google Voice).
They should help you without charge at the apple store even without warranty
Have you tried to update it as it says?!
There’s nowhere to update it though, if this is the setup menu there would be no way to update it.
iTunes ?
It’s very unfortunate that you had so much problems. I’ve been using iPhones since the 3GS in 2009 and don’t recall ever having hardware issues.
But that’s the thing with technology, it’s still a magic box full of thousands of parts that need to work together and sometimes it fails.
Use what works for you, farewell my dude 🫡
Did you happen to buy it on your credit card? Check if yours has extended warranty perks or mobile phone insurance.
Doesn’t look dead.
This is a bad baseband. This prevents the device from activating. Here is why
During activation, your device sends out its unique identifiers to apple, and after it is checked if it is locked or not, you get back either an activation ticket, or an activation lock screen. (Random fun fact, this server is called Albert, say hi to Albert)
So as you can guess, when the baseband fails, you lose your IMEI. Your device sends out its unique identifiers but it’s missing its IMEI. This makes Albert very sad, and he doesn’t know what to do. Therefore you get this. It says you just need an update but doing as it says doesn’t help.
Basically, you get left with an expensive paperweight.
This reminds me of the iPhone 7 audio ic issue. A chip with cold solder points would stop working it wasn’t something a customer could do. Like previous comments say apple might be able to help with replacing it.
Which iPhone model is it? How long have you had it for? Was it purchased new or used? I know many people who have had their iPhones between 3-5 years.
