Bit of a rant here, but I am currently subscribed to a game development related Patreon because I wanted to follow the development of a project that was interesting to me. The reason I covered the name is that the developer is doing a fantastic job with the project, posting regularly and providing interesting and informative posts, but the main advantage of Patreon is simply that he also provides builds which I was interested in checking out.

Patreon rebilled at the beginning of the month and I thought “Fine I guess, but I don’t really want to pay $6 a month to get test builds of this game” and tried to cancel, assuming it would simply not rebill next month, but instead of cancelling rebilling, Patreon says I will immediately lose access to everything I can currently see on Patreon and new posts for this month, even though it billed me for this month literally three days ago.

There is no technical reason they can’t just cancel rebilling and allow me to access this subscription until the end of the month, but they are clearly hoping I’ll be scared to lose access to what I’ve paid for and will forget about cancelling later in the month, which would be the better time to do it, since I would benefit from access to more posts and development builds. There are a few other subscriptions I’ve used in the past that remove access to everything the instant you cancel, but even Amazon lets me continue free trials of Prime until the end of the trial period when I cancel it.

There are presumably no laws against this, or it was mentioned in some legal bullshit I ignored when signing up, but I do think that there should be a law that forces providers of subscription services to allow users to access their subscription for the entire period for which they have paid, regardless of whether they cancel their subscription if no refund is due.

  • 𝒍𝒆𝒎𝒂𝒏𝒏
    link
    fedilink
    English
    arrow-up
    42
    ·
    1 year ago

    If I’m not mistaken, this is a setting that only the patreon user you’re subscribed to can change: whether you’re billed in advance, or billed retrospectively.

    One lets you cancel and keep your benefits for the rest of the month, the other will immediately terminate your subscription upon cancellation.

    Their terms describes both of these IIRC?

    • catboss@feddit.de
      link
      fedilink
      English
      arrow-up
      7
      ·
      1 year ago

      And this setup would make sense with other types of patreons.

      If that is true I’d point your issue out to the dev you support in privat and ask them if they think it is needed, since it only seems to inconvenience his supporters, might make them angry at patreon and him and can’t help the dev if they think he does it just to annoy them.

      I didn’t know this either till today, thanks.