Apple valued my traded in iPhone 12 Pro Max at £0, thanks to 1 crack on the lens. The merits of this aside, I obviously had no intention to accept this offer.
While scrolling the page my finger hit the Accept button, and that was that. No confirmation nothing.
I have spent ages talking to Apple support, who claim they can’t do anything and it’s “in the legal terms that once you accept, you accept”. While they’re legally in the right, I’m out a fair amount of money.
Has anyone faced this before? Is there ANY way to cancel the trade in at this point, or anyone to contact?
Frankly, the support experience has really soured me on Apple.
I don’t know where you live but in Germany you can revoke your confirmation if you sent it in error. I am sure there are similar laws in your jurisdiction
I’m in the UK, so maybe there is a similar law on the books from before Brexit. Definitely worth pushing
Just don’t mail them the old one. If they don’t recurve it after a few months the trade is cancelled last I recall. I reneger my last trade in box including a slip over paper pretty much saying you have X amount of time to mail this so it’ll count towards your trade in.
I’m sure you could also tell apple to cancel that order and then just restart it
Yup not a lot you can do. You pressed accept.
Seems that way, and legally they’re right but it is just shitty.
This is why I never deal with expensive purchases on my phone. Mouse and keyboard and a screen where I can read the whole page!
In hindsight, I wish I had! Never had this happen to me on a laptop
Raise a complaint and speak to a manager. Them even proposing a 0$ trade in shouldn’t be a thing.
Will do - hopefully it slightly works out
IANAL but in their own summary of their trade-in terms and conditions they state
Apple or Vendor may refuse, cancel, or limit the quantity of any trade-in transaction for any reason.
so afaik, wouldn’t/couldn’t that be read as what’s called rescission? especially in good-will on their part within minutes of the agreement being signed? there’s no logic in any possible way one could try to scam them that I could think of by doing this with a £0 valuation.
Hadn’t heard that word before. From what they said, their systems don’t allow it to be cancelled.
Can’t possibly be a scam given it’s a 0 value, as you say
which I get, them probably being a low-wage customer service worker, but maybe forward you on to manager or legal or something that would deal with this with you lol
I tried - maybe I had (more) bad luck and got the worst customer service rep of all time
IANAL, but from a few grad courses in law, iirc to be valid the contract must be reasonably equitable. Also, IDK where you live but where I am, ALL contracts that aren’t immediately fulfilled may be cancelled within 3 days. Worth checking into this. Your experience has made short work of my exploration of the new Pro. I don’t want amy i-anything now. Gotta learn what else is out there. GL, don’t bend over!
The phone is still great, I have to admit with gritted teeth.
But, Apple is getting to the point where its products & services are case by case, not universally good.
My experience with trade-in has been horrible. A few product lines are subpar (like the AirPods in my opinion), but others like the iPhone or the watch are still amazing.
I was excited to get the watch. It’s awesome for driving, no question!
The magic word is “I want to make a complaint”.
Accept that you messed up and let that be a valuable lesson for you
Wish I could - but - mis-tap is hardly a mess up! If I had actively accepted it and then regretted my stupidity it would indeed be a valuable lesson
It is though. Actively or not, you accepted. It’s a mistake 🤷🏻♂️ when you have hundreds of dollars on the line be careful with your fingers and pay attention, that’s the lesson
I guess. Doesn’t seem there’s any resolution from Apple.
Also, IANAL, but if you really didn’t receive anything I would mention that this can’t be considered a valid contract under English law due to lack of “consideration” (benefit for you). Maybe that might scare someone into getting something done.
That’s a good point - might try that when I speak to them again.
Nick Leeson has entered the chat…
It’s not a big deal at all, just keep your old phone and don’t give it to Apple. They weren’t going to give you anything for it so it makes no difference.
But is it worth something with a cracked lense?
That is rough, they clearly could cancel it, just the same way you cancel an order. Depending where you live there might be some laws that can help you.
No idea why people are all on apples side here that’s completely ludicrous just escalate until you’re speaking with someone competent and demand it back I’m certain you’ll get your way eventually.
The problem is the company you send your trade-in devices to is not Apple.
And not to defend Apple the company they use for their trade-in is absolute garbage, and we deserve better as customers.
Well if you traded it in for a new device wouldn’t they just return it if you canceled that order? Or would you get some kind of store credits?
He will get nothing
Oh dang that sucks sorry about that. I don’t think there’s anything you can do. Do your trade inside the store. Lens or anything cannot be broken.
Just say you drink or stones and incapable of making a decision