So, my 15 Pro Max randomly rebooted a few times. Support did some tests and based on that wanted me to go in for repair. The closest Apple Store is an hour away so that wasn’t happening. Support told me about express replacement and it sounded like a good idea. They put a hold on my card for the value of the phone then the next day they overnighted it. It was a brand new phone, absolutely pristine. Put my phone in the same box the new one came in and dropped it off at Walgreens since that’s the only FedEx dropoff around here. Next day Apple received it and the hold dropped off my card. Since I have AC+ this whole thing cost me nothing extra except for the 5 minute drive to Walgreens. The new phone is perfect and working great. I love that we have this service as an option. Gets an A+ from me.
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My return barely made it in time due to bad weather, I was getting stressed. It’s a good deal if there is no authorized store nearby. I’m glad I got Apple Care this time around even though it was within the one year warranty period.
I had an Apple person refuse my request for an express replacement, I called back and got someone who wasn’t a snivelling jobsworth and got what I needed.
If it’s a repairable problem eg.cracked screen or back glass,when you actually go in to an authorised store,can you ask for a replacement rather than they fix it ?(with ac+ coverage)