I started using grocery self-checkouts during COVID, but I’ve kept using them because there’s rarely a line (and I’m a misanthrope). I’d probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.
Having said that, I’ve noticed myself making mistakes. I’ve accidentally failed to scan an item, and I’ve accidentally entered incorrect codes for produce. When I notice, I fix them, but I’ve probably missed a few.
I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.
These don’t end bullshit work though. They just mean that I am doing it myself, but still paying the same price for my groceries.
If I got a discount for doing the self checkout, since the company isn’t paying a cashier, maybe it would be another story, but what they’re actually doing is saving money on labour and passing those savings onto themselves.