Apple has had quality control issues in the past like any other firm.

I can recall shoddy keyboards, disintegrating cables, wonky power supplies, lousy antennae, and now that we’re entering an economic slow down, I can see cost cutting getting too severe.

What has also changed is Apple overthinking the plumbing. A great example is putting an angle sensor in laptop lids to determine if the unit is closed. Of course it’s a more complicated piece just for no reason and will fail more than a plain old magnetic sensor.

Business cards and parking passes.

It’s a non-complaint so that people who don’t understand what the issues have something to say. The correct answer is putting them on the spot and ask them to be precise. What specific innovation is wanted by them?

(I’ve sat through waaaaaaaay too many feature planning meetings to be patient about this.)