But that’s why you put SLAs into contract language with penalties. Like, say my company pays your company for a SaaS product. And you go down longer than the SLA, we get a discount or something. If it’s not in a legal agreement it is meaningless for sure.
Sounds about right lol.
But that’s why you put SLAs into contract language with penalties. Like, say my company pays your company for a SaaS product. And you go down longer than the SLA, we get a discount or something. If it’s not in a legal agreement it is meaningless for sure.
Also the refund is not automatic you need to apply for it.
Ok? I never said it was nor would I expect it to be unless it is part of the contract. And even then probably not.