This happens all the time. They tried to pull it on me in store like a decade ago, and then just last week I was in a store where they tried to pull it on some dad that was there buying a console for his kids.
If you complain, they WILL fight it and say that it’s still new.
Back when I used to shop at GameStop they would open all of the games, take out the disc or the cartridge and put them behind the counter and then put the empty box on the shelf. Technically new, but that is not even the correct box.
This happens all the time. They tried to pull it on me in store like a decade ago, and then just last week I was in a store where they tried to pull it on some dad that was there buying a console for his kids.
If you complain, they WILL fight it and say that it’s still new.
Threaten a charge back. They did not provide the correct product.
Worse case scenario - they ban you from buying online.
But boo hoo they’ll pull another one.
Back when I used to shop at GameStop they would open all of the games, take out the disc or the cartridge and put them behind the counter and then put the empty box on the shelf. Technically new, but that is not even the correct box.
Then ask for a refund.
Demand a refund.