Working in food sucks in general. I would know I’ve been doing it for almost 14 years now. You drive to the store. You enter the store. You order your food. If there are any complications with your order you’re told right then and there.
But I’ll never forget the day my job introduced mobile ordering. It immediately made everything worse in almost every way. Customers ordering shit we ran out of, shit we no longer offer, setting the pickup time 5 minutes after placing the order then getting mad when it’s not done on time. All this while we can’t communicate with the customer at all until they arrive to find the order incomplete because we couldn’t contact them to figure out what they wanted to do.
Then door dash became a thing and all those exact problems became even worse. It slows down the entire store to the point of disrupting the customers who came in to order.
Why the fuck would you go through a third party system to obtain food when you can just go get the fucking food
Basically if you use mobile ordering or a delivery service you’re a big part of why food service has done nothing but get harder and more frustrating. And I do hold it against you.
Edit: I don’t think lemmy understands how unpopularopinion is supposed to work…
Edit 2: Considering how many people clearly disagree with me and seeing how few upvotes this post has gotten, lemmy clearly has no idea how unpopularopinion works.
Glad to know the Reddit custom of ignoring that still lives on.
Not the person you replied to, but there is a sit down burger bar near me that I quite enjoy. This place is popular with third party deliveries. I like to go, sit at the bar, and have a burger and beers. I stopped going to the place because every time I go the bar is full of delivery drivers waiting on food to be ready for delivery. We’re talking probably 20 orders per hour. I don’t so much mind the delivery people, but they come and go so frequently, they often lurk about because they want to get going, and they distract the bartender so she can’t do her job well.
The business is making more money by having more sales, but the impact on the dine in experience is so terrible that their delivery gains are likely muted by the loss of dine in business. The only thing corporate sees at the end of the day is that there were more sales transactions which means they made more money, they don’t see the business they lost by having a poor dine in experience.
Then they didn’t lose any business they just served a different customer base.
Yeah and who knows, that may be the point. Perhaps the business wants to switch over to take out only and become a ghost kitchen. The thing is that the business is a large brand franchise, built on the dine-in environment. If they sacrifice the dine-in experience they are sacrificing a core element of their brand identity. Ultimately it will have short term gains, but possibly hurt long term brand recognition. Who knows, this could be a franchisee decision rather than corporate.
What I can say is that trying to do both at once created a bad enough experience for me that I haven’t gone back.