cross-posted from: https://lemmy.ca/post/5556739
We have heard you. We apologize for the confusion and angst the runtime fee policy we announced on Tuesday caused. We are listening, talking to our team members, community, customers, and partners, and will be making changes to the policy. We will share an update in a couple of days. Thank you for your honest and critical feedback.
What’s with all the “we hear you” statements in company posts lately? Seems like a trend in customer management to say that phrase now. :) Not that they mean it.