In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the

Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI::In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the

  • phx@lemmy.caEnglish
    3·
    1 year ago

    No, a basic scripted jobs cannot replace HR. Maybe they can supplement some functions of management or HR type jobs.

    Tier-1 helpdesk though - for example for some ISP’s - literally work from a script. They have a fixed set of questions or workflows they can answer, and aren’t supposed to deviate from such.

    Think “Have you restarted your modem? What lights are showing? etc”