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some_guy@lemmy.sdf.org to News@lemmy.world · 10 months ago

To Fix CrowdStrike Blue Screen of Death Simply Reboot 15 Straight Times, Microsoft Says

www.404media.co

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  • cross-posted to:
  • sysadmin@lemmy.world
  • nottheonion@lemmy.world
  • technology@beehaw.org
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To Fix CrowdStrike Blue Screen of Death Simply Reboot 15 Straight Times, Microsoft Says

www.404media.co

some_guy@lemmy.sdf.org to News@lemmy.world · 10 months ago
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  • cross-posted to:
  • sysadmin@lemmy.world
  • nottheonion@lemmy.world
  • technology@beehaw.org
The advice, which is specifically for virtual machines using Azure, shows that sometimes the solution to a catastrophic failure is turn it off and on again. And again.
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  • GBU_28@lemm.ee
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    10 months ago

    Dudes rebooting 14 times:

    • kescusay@lemmy.world
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      10 months ago

      Looks like Minecraft to me.

      • Rai@lemmy.dbzer0.com
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        10 months ago

        You’re silly. It’s VGA Miner.

  • Donut@leminal.space
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    10 months ago

    Can’t read the rest of the article because paywall but apparently users have chimed in saying rebooting 15 times worked for them. Whether they were serious or not remains a question. I can also imagine it was a time-related thing and after 15 reboots enough time has passed for it to be fixed so the user thought 15 times was the magic number.

    Regardless, it’s been a shit show.

    • Flying Squid@lemmy.world
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      10 months ago

      Paywall bypass- https://archive.is/fA4pK

      • Donut@leminal.space
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        10 months ago

        Much appreciated. Now I have access to the quote:

        “We have received feedback from customers that several reboots (as many as 15 have been reported) may be required, but overall feedback is that reboots are an effective troubleshooting step at this stage."

        So fuck the headline, the real message is: yes, rebooting is an effective troubleshooting step at the moment.

        I don’t know the exact timing of that message in the timeline of the incident, so it could be early “please restart and see if issue persists” or late “something was updated, rebooting will probably help”, I don’t know.

        • gt24@lemmy.world
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          10 months ago

          ArsTechnica has a bit more detail. I’ll quote the important bit below.

          … try to reboot affected machines over and over, which gives affected machines multiple chances to try to grab CrowdStrike’s non-broken update before the bad driver can cause the BSOD.

          https://arstechnica.com/information-technology/2024/07/crowdstrike-fixes-start-at-reboot-up-to-15-times-and-get-more-complex-from-there/

          This seems like an interesting application of a “race condition”. They are hoping that the update outraces the program starting up enough to crash…

    • ImADifferentBird@lemmy.blahaj.zone
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      10 months ago

      My understanding is, it’s just a matter of if the Crowdstrike updater service manages to connect to the internet long enough to download the patch before the core service takes a shit.

  • Confused_Emus@lemmy.world
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    10 months ago

    My team and I last night were lucky enough that our computers came back up after a single reboot following the BSOD. VPN and certain applications were wonky the rest of the night.

    We had nearly 300 servers impacted, almost 100 still down. All planned maintenance for the weekend has been cancelled. Incidents like these make me very glad I climbed the IT ladder enough to not be in a support role anymore.

    • UndulyUnruly@lemmy.world
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      10 months ago

      “Have you tried turning it off and on again 15 times?”

      • tb_@lemmy.world
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        10 months ago

        I gave up after 14! Silly me.

  • Hobbes_Dent@lemmy.world
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    10 months ago

    After time 14, updates. Begin again.

  • Argurotoxus@lemmy.world
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    10 months ago

    If you do it 15 times while holding down the B key Mew appears for you to catch too!

    • Matriks404@lemmy.world
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      10 months ago

      But only if you look under the mousepad.

      • esc27@lemmy.world
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        10 months ago

        I tried this but only found a lava cookie. Did they change this for Windows 11?

  • Flying Squid@lemmy.world
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    10 months ago

    • aviationeast@lemmy.world
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      10 months ago

      • eugene171@lemmy.world
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        10 months ago

        • SoapyNome@sh.itjust.works
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          10 months ago

  • skuzz@discuss.tchncs.de
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    10 months ago

    Hilariously, if Microsoft required WHQL certification for AV kernel drivers like they do for every other, this would have never happened. It would have been discovered in the first hour of testing easy.

  • kmartburrito@lemmy.world
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    10 months ago

    Nope, done it probably 50 times. Fake news :)

  • boatsnhos931@lemmy.world
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    10 months ago

    You expect me to use my feet to count that high??

  • girlfreddy@lemmy.ca
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    10 months ago

    Reminds me of the good ol’ days.

  • Fontasia@feddit.nl
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    10 months ago

    “Three man, you always tell me to do three!”

    https://youtu.be/uRGljemfwUE?si=W7M2C9r3lAZZB2OC

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