• dan@upvote.au
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    1 年前

    Makes sense. I don’t usually call customer service - I tend to use email or social media where possible, so that I have everything in writing with timestamps, just in case I need to refer back to it or use it as evidence.

    Does that mean I can also record them?

    • ERROR: Earth.exe has crashed@lemmy.dbzer0.com
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      1 年前

      You can. I’d also say “Just letting you know, I’m recording this phone call” just to be on the safe side.

      I mean you could always make illegal recordings and you won’t get arrested, its just that it might not be admissible in court.

      And if you live in a one-party consent state, its always legal to record, even when the other person is in a two-party consent state, even without informing or getting consent.

      • chiliedogg@lemmy.world
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        1 年前

        That’s incorrect twice.

        First off, you don’t have to tell them you’re recording if they’ve already informed you they’re recording. They’ve already consented to being recorded.

        And when recording a conversation across state lines from a single-party consent state to a 2-party consent state, the 2-party rules are in effect.

        Otherwise they could just route all call centers through single-party states and skip the recording.