Because they couldn’t. He bought the bag before they automatically tracked all purchasers with a unique ID on the bags they sell. The CEO of PD actively called the tip line.

  • teawrecks@sopuli.xyz
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    9 days ago

    OP is misquoting and misinterpreting what was said here.

    We cannot associate a product serial number with a customer unless that customer has voluntarily registered their product on our site

    But they said that wouldn’t even apply if he had registered because his bag was a V1, and

    we did not implement unique serial numbers until V2