The Israeli couple found the Family Hotel Agoncev on booking.com and arrived last Monday. For most of the stay, the two didn’t see anyone at reception except one man on the first day who gave them the code to the hotel and their room.

“When we went to breakfast, we said there was no toilet paper, and they said they would sort it. We then left for the whole day, and when we came back that evening, there was still no toilet paper. There was no one at reception, but they had left a phone number, so we called and called and called. My husband sent a message.”

The next day, the couple left the hotel. On returning to Israel, Michael-Gayego’s husband saw the WhatsApp response:

‘Not because we are Jews, because we are Israeli’

Since the incident, she and her husband have contacted booking.com – “We don’t want to give money to these kinds of people” – but have had no response. They also contacted the Bulgarian embassy in Israel and the Sofia police but have not heard from either.