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196@lemmy.blahaj.zoneEnglish · 4 个月前

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4 个月前
Uhhhhh you overestimate the knowledge of the average user

Sincerely, anyone and everyone who has worked IT help desk

196@lemmy.blahaj.zone

onehundredninetysix@lemmy.blahaj.zone

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Block or ignore posts, comments, and users that irritate you in some way rather than engaging. Report if they are actually breaking community rules.

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Moderator Guidelines

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Most moderator actions which have a modlog message should include your username.
When in doubt about whether or not a user is problematic, send them a DM.
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Assume the best, but don’t tolerate sealioning/just asking questions/concern trolling.
Ask another mod to take over cases you struggle with, if you get tired, or when things get personal.
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Share everything you do in the mod matrix, both so several mods aren’t unknowingly handling the same issues, but also so you can receive feedback on what you intend to do.
Don’t rush mod actions. If a case doesn’t need to be handled right away, consider taking a short break before getting to it. This is to say, cool down and make room for feedback.
Don’t perform too much moderation in the comments, except if you want a verdict to be public or to ask people to dial a convo down/stop. Single comment warnings are okay.
Send users concise DMs about verdicts about them, such as bans etc, except in cases where it is clear we don’t want them at all, such as obvious transphobes. No need to notify someone they haven’t been banned of course.
Explain to a user why their behavior is problematic and how it is distressing others rather than engage with whatever they are saying. Ask them to avoid this in the future and send them packing if they do not comply.
First warn users, then temp ban them, then finally perma ban them when they break the rules or act inappropriately. Skip steps if necessary.
Use neutral statements like “this statement can be considered transphobic” rather than “you are being transphobic”.
No large decisions or actions without community input (polls or meta posts f.ex.).
Large internal decisions (such as ousting a mod) might require a vote, needing more than 50% of the votes to pass. Also consider asking the community for feedback.
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