Her phone is having two issues:

  1. Texts from other phones are received several hours after they were sent when she’s away from home, texts that she sends always go through instantly. If she’s at home, she always gets texts instantly.

  2. Her phone keeps coming up as “offline” on some other phones.

As I stated in the title, I’m not familiar with phones, so I have no idea where to even start with this. I have done nothing more than a google search that didn’t give me any results relevant to the issues.

  • @TXinTXe@lemmy.ml
    2•1 year ago

    I’m in no way an expert, but I’d try to maybe change the sim card? Or maybe just change it from slot (if the phone has two of them as I think it has).

    • @vortexal@sopuli.xyzOP
      1•1 year ago

      I tried what I could:

      Power saving mode is turned off.

      I have no idea how to check if it’s connecting to the right network.

      As far as I can tell, her phone only supports calling and texting through data. There isn’t an option for WiFi calling/texting.

      I guess that could work but It’s already using a custom SIM card from Tracphone because the phone is unlocked from it’s original provider.

      As far as doing a factory reset and replacing it, the issue isn’t bad enough right now that we would have to do that.

    • @vortexal@sopuli.xyzOP
      1•1 year ago

      I can try those but I edited the post to add information she didn’t initially give me and to fix a misconception on my part, if it changes your response.

  • Vitaly
    1•1 year ago

    Try to disable battery saver mode on her phone