to be fair, you could train an LLM on only Microsoft documentation with 100% accuracy, and it will still do the same with broken instructions because Microsoft has 12 guides for how to do a thing, and they all don’t work because they keep changing the layout, moving shit around or renaming crap and don’t update their documentation.
Yeah, that experience they described could have happened before chatGPT because MS was already providing an “as cheap as possible” general support that was questionable whether it was better than just publishing documentation and letting power users willing to help do so. Because these support people clearly barely even understood the question, gave many irrelevant answers, which search engines pick up and return when you search for the problem later.
Tbh, chatGPT is a step up from that, even as bad as it is. The old suppory had that same abnoying overly corporate friendly attitude but were even less accurate. Though I don’t use windows anymore on my personal desktop, so I don’t have as much recent experience.
to be fair, you could train an LLM on only Microsoft documentation with 100% accuracy, and it will still do the same with broken instructions because Microsoft has 12 guides for how to do a thing, and they all don’t work because they keep changing the layout, moving shit around or renaming crap and don’t update their documentation.
The worst is that they replace products and give them the same name.
Teams, was replaced with “new” teams, that then got renamed to teams again.
Outlook is now known as Outlook (classic) and the new version of Outlook is just called Outlook.
Both are basically just webapps.
I could go on.
Yeah, that experience they described could have happened before chatGPT because MS was already providing an “as cheap as possible” general support that was questionable whether it was better than just publishing documentation and letting power users willing to help do so. Because these support people clearly barely even understood the question, gave many irrelevant answers, which search engines pick up and return when you search for the problem later.
Tbh, chatGPT is a step up from that, even as bad as it is. The old suppory had that same abnoying overly corporate friendly attitude but were even less accurate. Though I don’t use windows anymore on my personal desktop, so I don’t have as much recent experience.