I put a lot of work into writing up decent documentation and SOPs and making them available. Does anyone read them? Pfft, not if my work chat history is any indication. Constantly getting pinged for basic-ass questions I’ve already answered thoroughly when I wrote up the docs and SOPs.
And I’ll go ahead and make sure you get another copy of that memo. Mm-Kay?
I wish it was professional to just reply with “RTFM” sometimes.
I’ve responded with “check page 3 of the docs” before.
Right?
On this last one, I did send the link to the documentation and copy/pasted the relevant bit from it in my reply.
Wonder if hyper-personalized pamphlets would be considered “professional”?
So I could read it all, or just ask and you will provide the answer with links? Wonder what option to choose here
This. If you give them the answer, you’re just shooting yourself in the foot. The most you should do is direct them to the documentation. You need to train them to consult the documentation. If they ask you and you don’t immediately give them the answer, they’ll (slowly) learn not to bother asking you. The same goes for other things like getting them to put in a ticket. Hold firm, or the users will never learn.
This is documented in the manual. Here is the solution. Can you please write a clearer entry, so the next person understands better, as you did not understand how I wrote it.
People are lazy. Make them do the work by asking and they will learn to do less work by checking the manual and not asking you.
This is fucking brilliant to ask for their input on how it should be written for “clarity”. Suddenly “alles ist klar”