I put a lot of work into writing up decent documentation and SOPs and making them available. Does anyone read them? Pfft, not if my work chat history is any indication. Constantly getting pinged for basic-ass questions I’ve already answered thoroughly when I wrote up the docs and SOPs.
And I’ll go ahead and make sure you get another copy of that memo. Mm-Kay?
Sorry, I’m bad about this. Only way to beat it is to keep referring them to the docs. Be specific! “Check page 10 of the doc. Need that link again?”