Hello everyone.

I am an android user myself, currently using a Google Pixel 7. Not perfect, has several issues but still does the job for the price.

My a week ago my gf wanted to buy a new phone. She had problems with different android phones in the past so I advice her to buy an iPhone for its stability and overall great camera performance.

We got my girlfriend an iPhone 15 Pro. Her first iPhone, she loved the experience for a few hours.

A couple of hours after taking brand new phone out of its box, Face ID stops working, it says Face ID is not available.

I google, I read reddit and apple forums, even YouTube and watch videos. Everyone says the same things;

  1. Clear the camera (its a brand new phone)
  2. Hard reset the phone
  3. Delete Face ID and add it again.

She hard reset her phone more than 10 times within 7 days she used the phone. Always works for a few hours after the reset and then stops working again.

Apple is useless as fuck when it comes to this issue, I have seen a hundred different posts on the forums, telling people to do the same thing over and over.

At this point I believe this is a hardware issue not a software, but I could be wrong since it works for a few hours and then stops working each time.

So here I am for your opinions/experience. If any of you have had the same issue and fixed it in a different that we have not tried, could you please let us know?

  • andysgalant69@alien.topBEnglish
    1·
    1 year ago

    Mate, you have an apple now not an android. Take it back to apple and get them to sort it out. This is why you pay a premium.

    If it’s a hard ware issue they will give you another one on the spot. If it’s a new phone push for a new replacement phone not a RE-ferb, new phones have 24m warranty v 12 months.

  • biinjo@alien.topBEnglish
    1·
    1 year ago

    Why bother writing a post here while you could already have your new replacement phone in hand when you went back to the store immediately.

    If they’re asking $1500 for a new phone you bet your ass I will constantly nag customer support until its 100% to my liking/quality standards.

  • Nostalg1ac@alien.topBEnglish
    1·
    1 year ago

    Apple is really good with issues like this, just take it to the Apple Store and they will fix it as quickly as possible, and won’t cost you a dime.

    If you’ve done the factory resets, including reset all settings and restore, then I’d be taking it straight back.

  • DoFuKtV@alien.topBEnglish
    1·
    1 year ago

    This is most likely a hardware issue or a damaged part unfortunately. Repair seems to be the only option.

  • Maikuljay@alien.topBEnglish
    1·
    1 year ago

    Literally why I switched to Apple was the ability to quickly and easily just switch over faulty products for new versions, No fuss.

  • TechBoy--20@alien.topBEnglish
    1·
    1 year ago

    When the iPhone X came out 6 years ago, I got it in the mail on launch day. The day after I had it, I had the same issue. So I had to get a replacement and everything was okay.

  • mountainmonkey2@alien.topBEnglish
    1·
    1 year ago

    Manufacturer defect. You need a whole new phone. Warranty should replace it no problem. Make sure to back it up before replacing. And then restore your new iPhone with the back up. It’ll make it a 1:1 copy.

  • Exact-Occasion-3959@alien.topBEnglish
    1·
    1 year ago

    Apple service is superb. Just make an appointment at your nearest Apple Store or service Center. They will either fix it or replace it.