Research: The Growing Inequality of Who Gets to Work from Home::There is a large and growing divide in terms of who gets to work from home. Research on job postings found that remote work is far more common for higher paid roles, for roles that require more experience, for full-time work, and for roles that require more education. Managers should be aware of this divide, as it has the potential to create toxic dynamics within teams and to sap morale.
Click each authors tag line to expand. But even then it’s fairly useless as it does not account for customer facing jobs. It kinda sucks but it’s kinda hard to wfh at a front counter interacting with people directly.
Contact centers are customer-“facing” despite not being physically present. Ask anyone who’s worked in a call center; it’s the same PTSD as those who’ve worked retail in a store.
Some contact centers have forced their staff back into the office post-Covid, but the contact center is an entry-level job and there aren’t a lot of reasons not to allow that job to remain remote.
My wife used to work in a call center for a major corporation (started in mid-late 2020). During recruiting, they claimed that WFH was a possibility within certain parameters.
… After she started, it turned out that the most important parameter was “based on seniority”. Between that and their low turnover rate among longer-term employees, I don’t think she ever would have been allowed WFH.
She’s a lot happier in a different job now.