Working in food sucks in general. I would know I’ve been doing it for almost 14 years now. You drive to the store. You enter the store. You order your food. If there are any complications with your order you’re told right then and there.

But I’ll never forget the day my job introduced mobile ordering. It immediately made everything worse in almost every way. Customers ordering shit we ran out of, shit we no longer offer, setting the pickup time 5 minutes after placing the order then getting mad when it’s not done on time. All this while we can’t communicate with the customer at all until they arrive to find the order incomplete because we couldn’t contact them to figure out what they wanted to do.

Then door dash became a thing and all those exact problems became even worse. It slows down the entire store to the point of disrupting the customers who came in to order.

Why the fuck would you go through a third party system to obtain food when you can just go get the fucking food

Basically if you use mobile ordering or a delivery service you’re a big part of why food service has done nothing but get harder and more frustrating. And I do hold it against you.

Edit: I don’t think lemmy understands how unpopularopinion is supposed to work…

Edit 2: Considering how many people clearly disagree with me and seeing how few upvotes this post has gotten, lemmy clearly has no idea how unpopularopinion works.

Glad to know the Reddit custom of ignoring that still lives on.

    • @Knightfox
      1•1 year ago

      Yeah and who knows, that may be the point. Perhaps the business wants to switch over to take out only and become a ghost kitchen. The thing is that the business is a large brand franchise, built on the dine-in environment. If they sacrifice the dine-in experience they are sacrificing a core element of their brand identity. Ultimately it will have short term gains, but possibly hurt long term brand recognition. Who knows, this could be a franchisee decision rather than corporate.

      What I can say is that trying to do both at once created a bad enough experience for me that I haven’t gone back.