All our servers and company laptops went down at pretty much the same time. Laptops have been bootlooping to blue screen of death. It’s all very exciting, personally, as someone not responsible for fixing it.

Apparently caused by a bad CrowdStrike update.

Edit: now being told we (who almost all generally work from home) need to come into the office Monday as they can only apply the fix in-person. We’ll see if that changes over the weekend…

  • Voroxpete@sh.itjust.works
    link
    fedilink
    English
    arrow-up
    22
    ·
    4 months ago

    The failure here is much more fundamental than that. This isn’t a “no way we could have found this before we went to prod” issue, this is a “five minutes in the lab would have picked it up” issue. We’re not talking about some kind of “Doesn’t print on Tuesdays” kind of problem that’s hard to reproduce or depends on conditions that are hard to replicate in internal testing, which is normally how this sort of thing escapes containment. In this case the entire repro is “Step 1: Push update to any Windows machine. Step 2: THERE IS NO STEP 2”

    There’s absolutely no reason this should ever have affected even one single computer outside of Crowdstrike’s test environment, with or without a staged rollout.

    • madcaesar@lemmy.world
      link
      fedilink
      English
      arrow-up
      8
      ·
      4 months ago

      God damn this is worse than I thought… This raises further questions… Was there a NO testing at all??

    • elrik@lemmy.world
      link
      fedilink
      English
      arrow-up
      6
      ·
      4 months ago

      My guess is they did testing but the build they tested was not the build released to customers. That could have been because of poor deployment and testing practices, or it could have been malicious.

      Such software would be a juicy target for bad actors.

      • Voroxpete@sh.itjust.works
        link
        fedilink
        English
        arrow-up
        1
        ·
        4 months ago

        Agreed, this is the most likely sequence of events. I doubt it was malicious, but definitely could have occurred by accident if proper procedures weren’t being followed.