Trustpilot tries to weed out fake reviews. A huge influx of reviews all at once looks like fake reviews. And, to be fair, I imagine a chunk of those reviews are “fake” in that the reviewers never used the app. It’s easier for Trustpilot to cut off new reviews for the time being than to deal with evaluating all these new reviews.
I don’t think they would know about the issue until the news broke. The average user would assume it is doing what it said, and the content creators were non the wiser either.
Sure, but I hope you can see the potential for knee-jerk reactions polluting otherwise relevant reviews, no?
Given that the reviews are already low, I’m guessing a lot of users noticed that the coupons weren’t the best available before the news broke. That’s exactly what I would expect, and having a bunch of people regurgitating things like “Honey are hucksters screwing content creators” doesn’t say much about the quality of the service to end-users and is simply a reaction to the news without any further research (how can the average user validate those claims?).
Trustpilot tries to weed out fake reviews. A huge influx of reviews all at once looks like fake reviews. And, to be fair, I imagine a chunk of those reviews are “fake” in that the reviewers never used the app. It’s easier for Trustpilot to cut off new reviews for the time being than to deal with evaluating all these new reviews.
Wouldn’t you expect a large influx of negative reviews when news breaks of this story?
As I said I don’t trust Trust Pilot, but this really doesn’t help their cause.
Sure, and I’d expect a lot of those to be from users who don’t use Honey, but are outraged by the news.
If they were going to leave a legitimate negative review, they would have done so before the news broke.
I don’t think they would know about the issue until the news broke. The average user would assume it is doing what it said, and the content creators were non the wiser either.
Sure, but I hope you can see the potential for knee-jerk reactions polluting otherwise relevant reviews, no?
Given that the reviews are already low, I’m guessing a lot of users noticed that the coupons weren’t the best available before the news broke. That’s exactly what I would expect, and having a bunch of people regurgitating things like “Honey are hucksters screwing content creators” doesn’t say much about the quality of the service to end-users and is simply a reaction to the news without any further research (how can the average user validate those claims?).
Oh I can absolutely see that. I guess my issue is that the whole review ecosystem is flawed I guess.
As you (or someone else) said it’s a no win for TrustPilot. Either they stop review bombs or they allow them and people will be mad either way.