Idk how many customers I’ve had who claimed they change navigate simple web pages suddenly find some sentence buried deep in the fine print of the term and conditions that they can use to badger me into accepting a 2 year old return.
More like “lazy-iterate”
I have a lot of customers who, rudely leaning over to stare at my screen, ask “what’s the price” when the price is the main thing on the screen in a size fuckoff font. Unless I’m annoyed I will just tell them, though sometimes I wait for them, or mutely highlight the price.
And that insistence on backseat browsing while being unwilling to read the screen anyway leads to this near-verbatim exchange I’ve had with a dozen people:
“This one should wor-”
“Scroll back up”
“We don’t have that, it doesn’t work for this anyway.”
“Okay okay, do you have it?”
“We don’t have it, and it doesn’t work for this.”
“So you don’t have it?”
“We don’t have it. But thi-”
“What about that one?”
“That one would work. We don’t have it though, or I would have said.”
I worked at an eye doctor for a little bit, and there was one website that they just needed to type in the url, and hit enter. It would take them right where they needed to be. But they kept trying to use Google to find something that’s specific to eye care workers. They would Google it, and not see what they’re looking for. I looked at the card, typed in the url, and got straight there. They asked how I did it, and I told them, step-by-step, look at the card. See that url? Type it in. Now hit enter. Without fail, on the “hit enter” step, they would use their mouse and click on the Google search result in the dropdown. Then be confused why it didn’t work. I went through the steps again and emphasized “Don’t click anything, just hit enter.” And they grabbed the mouse and clicked the Google search, saw it didn’t work, and said “You have the magic touch. We just need you to do it from now on.”
EDIT: This was the actual doctor, by the way. Not another tech like me trying to get out of work, but the doctor trying to show us how to do it.