Connor Donnelly, from Mauchline, East Ayrshire, is wheelchair bound, blind, non verbal and barely able to sit up but his mum says she was told to look for jobs for him.
In North America, doctor’s office receptionists aren’t typically gatekeepers, they’re like an office receptionist.
Nurses and insurance claims adjusters end up filling that role, sometimes even retroactively in the US.
In Canada, the worst experience I’ve ever really seen with reception is in our equivalents of A&E, urgent care or the Emergency Department, is typically a response like, “sorry the wait time for walk in is 38 hours” (because they triage anyone who actually needs to be there to the front and you’re actually supposed to make an appointment with your GP if you’re not bleeding out basically)
In North America, doctor’s office receptionists aren’t typically gatekeepers, they’re like an office receptionist.
Nurses and insurance claims adjusters end up filling that role, sometimes even retroactively in the US.
In Canada, the worst experience I’ve ever really seen with reception is in our equivalents of A&E, urgent care or the Emergency Department, is typically a response like, “sorry the wait time for walk in is 38 hours” (because they triage anyone who actually needs to be there to the front and you’re actually supposed to make an appointment with your GP if you’re not bleeding out basically)