Working in food sucks in general. I would know I’ve been doing it for almost 14 years now. You drive to the store. You enter the store. You order your food. If there are any complications with your order you’re told right then and there.

But I’ll never forget the day my job introduced mobile ordering. It immediately made everything worse in almost every way. Customers ordering shit we ran out of, shit we no longer offer, setting the pickup time 5 minutes after placing the order then getting mad when it’s not done on time. All this while we can’t communicate with the customer at all until they arrive to find the order incomplete because we couldn’t contact them to figure out what they wanted to do.

Then door dash became a thing and all those exact problems became even worse. It slows down the entire store to the point of disrupting the customers who came in to order.

Why the fuck would you go through a third party system to obtain food when you can just go get the fucking food

Basically if you use mobile ordering or a delivery service you’re a big part of why food service has done nothing but get harder and more frustrating. And I do hold it against you.

Edit: I don’t think lemmy understands how unpopularopinion is supposed to work…

Edit 2: Considering how many people clearly disagree with me and seeing how few upvotes this post has gotten, lemmy clearly has no idea how unpopularopinion works.

Glad to know the Reddit custom of ignoring that still lives on.

  • corship@feddit.de
    26·
    2 years ago

    I like your unpopular opinion, here is my take on it:

    Don’t fucking offer mobile ordering of it’s such an inconvenience. It’s not like you’re forced to offer it.

    • ThatWeirdGuy1001@lemmy.worldOP
      7·
      2 years ago

      Except we are. The people in the store have no control on what corporate tells us to do.

      Unless you own the store you have no say on whatever bs they decided to dump on us. Unless you decide to just quit but you’ll just end up at a different store with the exact same mobile/delivery bullshit

      • corship@feddit.de
        6·
        2 years ago

        Please help me understand. What’s in your opinion the reason why a competitive disadvantage would be this widespread?

        • ThatWeirdGuy1001@lemmy.worldOP
          4·
          2 years ago

          Because the companies are still making money off it because even though it’s a complete shit show customers still use it.

          It boils down to the customers which is why this was directed at them. If you use these services you’re the sole reason they still exist.

    • SbisasCostlyTurnover@feddit.uk
      6·
      2 years ago

      To be fair (and again I can only speak to the UK here so maybe it’s different in the US). If a takeaway place isn’t on these sorts of services, then they’re going to miss out on an awful lot of custom.

      • corship@feddit.de
        3·
        2 years ago

        But this is directly contradictory to the statement of op saying offering it actually grinds the operations to a halt resulting in LESS customers being served?

        • SbisasCostlyTurnover@feddit.uk
          2·
          2 years ago

          Customers don’t see that though. They just assume their food is late and decide to use a different restaurant next time, or just wait a bit longer.

    • driving_crooner@lemmy.eco.br
      3·
      2 years ago

      The Korean fast food place close my house doesn’t have their own delivery driver anymore, it was fired. Now you have to go there (no problem for me because is a 3 minutes walk) or use one the third party apps.

      • Bleeping Lobster@lemmy.world
        4·
        2 years ago

        I don’t drive and live a bit from the city centre; I try not to do it often as I’m a poor, but occasionally order takeaway.

        Once I rang a store to ask why certain items from a deal were missing and they said they were not running such a deal and were very fed up with people requesting it. Seems the site (might’ve been justeat but was a while and memory is fallible) had inserted a deal where none existed.