Video description as of 2023-06-23 10:15 PDT:
This video shows that Reddit refused to delete all comments and posts of its users when they close their account via a CCPA / GDPR request. Posts and comments may contain PII. Specifically, Reddit tells users that they must delete the content themselves, which isn’t realistic if a user creates a lot of posts. Even if a user does delete their content, Reddit restores the content within a few days.
Video transcript:
- 2023-06-13 @ 15:15 PDT: user states he deleted all posts and comments
- 2023-06-16 @ 10:15 PDT (3 days later): user states all posts and comments have been restored
- 2023-06-19: user decides to submit a legal request under CCPA to delete content
- 2023-06-19 @ 11:07 PDT: user receives reply from “Reddit Legal Support” (RLS) which states they will delete the account but not the content associated with the account. It is up to the owner of the account to remove the content [e-mail contents reproduced below]
Reddit Legal Support (Reddit Support)
Jun 19, 2023, 11:07 PDT
Hello,
We would be happy to help you delete your Reddit account if you have one. Before we proceed please note:
1. Account deletion is irreversible.
2. Posts and comments must be separately deleted before deleting your account. If not separately deleted, the content of the posts and comments will remain visible and disassociated from any account. If you want your posts and comments removed, follow the instructions on our help page.
Once the above mentioned information is removed to your satisfaction, please submit your deletion request by using your Reddit account and this form so we know it's really you making the request.
More information about account deletion is available in our Privacy Policy.
Kind regards,
Reddit Legal Support
- 2023-06-19 @ 12:02 PDT: user replies back to RLS stating it is unrealistic expectation for end user to manually delete and alleges violation of CCPA [reply reproduced below]
Hello,
If I understand your response properly, you are refusing to delete all data associated with my account. I believe this is illegal and in violation of the CPR. In this case the onus is on you, Reddit, to delete all of the content associated with my account.
It is besides the point but last week I already deleted all of the posts and comments associated with my account. However Reddit has since restored most of the content.
It is untenable to demand all users to manually delete content when Reddit itself does not provide a self-serve mechanism to mass-delete content. Some users have thousands of posts and millions of comments.
Just as a reminder, my CPA request to delete my account and all associated data was made on June 19th 2023 and
must be completed by August 3rd 2023.
- 2023-06-24 @ 10:45 PDT: user has not received a reply from RLS. He decided to painstakingly delete all posts and comments while screen recording the effort. Video continues with the user manually deleting posts for his account (https://www.reddit.com/user/nucleocide). Then fast forwards to the end of the segment where the last posts are deleted
- 2023-06-25 @ 10:25 PDT: user discovers posts and comments are restored, again
User concludes video and clarifies why this is a violation of CCPA:
At this point it appears impossible to manually delete posts and comments on Reddit and expect them to stay deleted.
By not deleting all posts and comments in an automated way there is no way to guarantee that no PII [Personally Identifiable Information] has been left behind.
For example ...
<user gives example of a comment from 6 months ago on his account which includes his real first name and last name. Screen capture shows the comment was edited recently>
Since there is no guarantee that every single post and comment is free from PII, Reddit must delete all comments and posts from an account upon receiving a GDPR / CPA request.
Reddit Discussion on “/r/videos”: https://old.reddit.com/r/videos/comments/14je01k/reddit_may_be_violating_the_fucking_ccpa/
Discord is worse. At least Reddit lets you delete everything you post. With Discord, if you are banned from a server, then there is no way to delete your posts in that server. That is insane to me in this day and age.
deleted by creator
Yes, reddit let’s you delete everything you post but then they secretly repost it all a few days later. I’d argue that’s worse because they make you think it’s deleted but it’s not.
This behavior is demonstrated in the video and many other reddit users have posted similar complaints recently. I have personally experienced the same issue.
I agree that if Reddit is doing that, then that is unacceptable. I have no reason to doubt it, but I have not experienced it myself.
Only the last 1000 comments or so. Earlier comments get dropped from your user profile and become virtually inaccessible, only findable with a google search.
Also, comments from closed subreddits are inaccessible to you, but still there (i.e. when the subreddit reopens, they will become available again).
deleted by creator
In the code, looks like Lemmy instance administrators are given the option to purge all data associated with the account.
pub struct BanPerson { ... /// Optionally remove all their data. Useful for new troll accounts. pub remove_data: Option<bool>, ... }https://github.com/LemmyNet/lemmy/blob/f5209fffc1de527db7ea007d463c158b36fda515/crates/api_common/src/person.rs#L222C1-L230C2
Usage of the “remove_data” boolean optional:
... // Remove their data if that's desired let remove_data = data.remove_data.unwrap_or(false); if remove_data { remove_user_data( person.id, context.pool(), context.settings(), context.client(), ) .await?; ...https://github.com/LemmyNet/lemmy/blob/f5209fffc1de527db7ea007d463c158b36fda515/crates/api/src/local_user/ban_person.rs#L50C1-L59
From a user perspective, there is a route available for them to delete their account:
https://github.com/LemmyNet/lemmy/blob/f5209fffc1de527db7ea007d463c158b36fda515/src/api_routes_http.rs#L39C5-L39C18
But not clear if this removes the account AND posts and comments.
disclaimer: I don’t use rust and not familiar with the common libraries and stdlib, so maybe somebody else can chime in