I can’t give more approval for this woman, she handled everything so well.
The backstory is that Cloudflare overhired and wanted to reduce headcount, rightsize, whatever terrible HR wording you choose. Instead of admitting that this was a layoff, which would grant her things like severance and unemployment - they tried to tell her that her performance was lacking.
And for most of us (myself included) we would angrily accept it and trash the company online. Not her, she goes directly against them. It of course doesn’t go anywhere because HR is a bunch of robots with no emotions that just parrot what papa company tells them to, but she still says what all of us wish we did.
(Warning, if you’ve ever been laid off this is a bit enraging and can bring up some feelings)
HR exists to insulate people with real authority in a business from those who suffer from their whims. In a lot of companies, your job is to get yelled at so some ghoulish C level executive isn’t forced to strain their neurons processing the emotional reality of the fact that their decisions impact real people in negative ways. It might disrupt their “objectivity” and make it harder to issue layoffs next time.
It’s basically customer service for employees.