Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart’s anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

  • @IrrerPolterer@lemmy.world
    link
    fedilink
    English
    1561 year ago

    The ‘robot’ isn’t the problem. This design is intentional and human made. Here in the Netherlands self checkout is the norm, even in very small grocery stores. However, it’s super easy and not frustrating at all, because the stores TRUST their customers. The self checkout is super simple, you scan a product and put it on your bag, or backpack or whatever you have. No need to weigh the scanned products or anything. Nothing overcomplicated.

    Now there are some control measures, but they are designed in a way to not be too intrusive or create unnecessary frustration: First, most places have a gate at the exit that only lets you leave by scamming your receipt (or if you go paperless, you scan your membership card on your phone). Also, some places do random inspection. But that’s frustration free too - a worker comes up to you with a hand scanner, scans like four or five random items of yours and leaves. Boom, done.

    • @shiroininja@lemmy.world
      link
      fedilink
      English
      1371 year ago

      Yeah, you can’t trust Americans. They’ll steal your own land out from under you and Rob your grandma and call it good business sense. Saying this as an American.

      • @HeyThisIsntTheYMCA@lemmy.world
        link
        fedilink
        English
        321 year ago

        A third of these are people who are either disabled or in medical crisis. They’re marked “funny”. And this is where you go for entertainment? Well, when people tell you who they are, believe them.

    • @Damage@feddit.it
      link
      fedilink
      English
      131 year ago

      However, it’s super easy and not frustrating at all, because the stores TRUST their customers.

      lol, I’ve been at the Albert Heijn near my hotel 3 times and 3 times I had to have my items rescanned. Maybe it’s because I’m not blond and tall?

      • @chakan2@lemmy.world
        link
        fedilink
        English
        41 year ago

        We’re accepting white the Nordic countries are fiercely xenophobic. It changes the game quite a bit.

        • @wishthane@lemmy.world
          link
          fedilink
          English
          11 year ago

          NL is neither a Nordic country nor ethnically homogeneous. Just like all countries with a history of colonizing other people, many of those people are now in NL. Stop blaming everything on diversity

          • @chakan2@lemmy.world
            link
            fedilink
            English
            11 year ago

            Nice try, but no.

            Dutch 75.4%, EU (excluding Dutch) 6.4%, Turkish 2.4%, Moroccan 2.4%, Surinamese 2.1%, Indonesian 2%, other 9.3% (2021 est.)

    • Elbrar
      link
      fedilink
      English
      8
      edit-2
      1 year ago

      most places have a gate at the exit that only lets you leave by scamming your receipt

      That would be unlawful detention here. Also, what about people that go in and decide they don’t actually want to buy anything after all?

      Fun fact: You can ignore the receipt checkers at wal-mart in the states. They have no legal authority to require you to stop. Costco, on the other hand, since it’s a membership club, can.

      • @SocialEngineer56@notdigg.com
        link
        fedilink
        English
        81 year ago

        Costco can stop you from leaving either. They can however revoke your membership for breaking the terms. But if you not longer care about you membership you ignore them like the Walmart checkers

      • @Alexstarfire@lemmy.world
        link
        fedilink
        English
        21 year ago

        I did that last time I went to Walmart for something. Long line of people waiting to show their receipts and I just walked out.

      • @boerbiet@feddit.nl
        link
        fedilink
        English
        21 year ago

        That would be unlawful detention here. Also, what about people that go in and decide they don’t actually want to buy anything after all?

        It’s not like you’re trapped… you can just walk out if you want, but doing so without paying and carrying full bags may raise an eyebrow with employees. Although I think I could easily get away with that in my small village supermarket during quiet hours when nobody is paying attention.

    • @Thymos@lemm.ee
      link
      fedilink
      English
      51 year ago

      Also, some places do random inspection. But that’s frustration free too

      Yeah, I’m gonna disagree with that. They’ve recently ramped up those checks because of increased theft due to inflation. They also scan more items now. After having been checked 4 times in a row and them completely emptying my bag each time, I no longer use the self checkout.