Application service says it accepts Visa cards, but when I enter mine, it doesn’t accept it. I called my credit card company and confirmed that the transaction is not getting declined, nor did their system reject it as suspicious; the transaction is never even attempted.
Stuff I’ve tried:
- Contacting them through the support form: Waited over a week, no response.
- Contacting them via the provided email (foreigners@xuatnhapcanh.gov.vn): Delivery failed after 48 hours.
- Calling the payment processor via the provided hotline at (+84)368736616: Rings a few times, then immediately drops.
- Calling the immigration department hotline at (+84)02438264026: Error saying the call couldn’t be completed.
EDIT: Resolved. A very generous comrade has trusted me enough to let me use their bank card to pay the fee. Thanks to those who responded!
Make sure there isn’t a formattin error like a space where it shouldnt be. Otherwise I would try a different card or go into embassy
Contact the US state department or whoever your country’s equivalent is maybe and see if they have any contacts or can nudge someone? Could try the US embassy there for example if the main office provides nothing.
Or try another credit card. Or see if they take some other form of payment you can arrange.
