Owners of the FreeStyle Libre 3, one of Abbott Laboratories’ flagship glucose monitors, received an email this week warning them to “disable automatic system updates on your iPhone” because the new operating system’s StandBy Mode and Assistive Access Mode “may impact your ability to receive time-sensitive notifications including glucose alarms and notifications indicating that alarms are unavailable.”
“Key Steps to Optimize your FreeStyle Libre System on iOS 17,” the email reads. “While our teams are working quickly to verify and confirm compatibility, we recommend that you disable automatic operating system updates on the smartphone using the mentioned apps. Please check the compatibility guide on myfreestyle.com before the new operating system is installed.”
Abbott is telling customers who have already upgraded to disable StandBy Mode, which activates the iPhone’s Lock Screen while it’s charging and placed on its side. They are also being advised to turn off “Assistive Access” mode, an accessibility mode for people with disabilities. Abbott says that this mode “will impact your ability to activate a sensor, modify your alarm settings, or receive glucose alarm notifications from our apps.”
Abbott writes on its website that failure to take action when users get an alarm, or failure to use the device “as instructed in labeling may result in missing a severe low or high glucose event and/or making a treatment decision, resulting in injury.”
This has been the case with every OS update across android and IOS for my constant glucose monitor since they added the first phone app. What a waste of a story
Freestyle libre still works on Android 14 beta, but funny enough bluetooth syncing for One Touch meters is broken.
You’d think the amount of money these companies get for the most common disease in the world, they’d be more competent.
To be fair, the underlying phone operating systems, are moving target.
And as a critical medical device, they have to make sure it works in all circumstances for all patients, so somebody doesn’t miss a hypo or hyper alert. Even if they’re running ancient Android
I think you’re mistaken, because the app that’s broken, is One Touch, which just syncs your results to your phone, to allow your doctor to view them. It doesn’t notify you of highs or lows.
The freestyle libre 2/3 do, and they aren’t broken on Android 14.
So it’s just straight up incompetence.
I’d expect the phone manufacturers to create stable APIs for these use cases, instead of sabotaging the developes. I’m not even a diabetic, but the way android is fighting against the background processes makes the phone less and less usable with every update.