HP hit by complaint over printer ink
www.theregister.com
Then the company cranked up the price of cartridges, complaint alleges

HP customers claim firmware update rendered third-party ink verboten | Then the company cranked up the price of cartridges, complaint alleges::Then the company cranked up the price of cartridges, complaint alleges

    • Nollij@sopuli.xyzEnglish
      12·
      11 months ago

      The big one seems to be non-techies who long ago heard they were good. A long, LONG time ago.

    • shalafi@lemmy.worldEnglish
      6·
      11 months ago

      It takes 20-seconds to research their products before purchasing. Those few seconds would reveal that HP is now a shit product. Another 20-seconds would reveal Brother to be highly regarded.

      “Capitalism fucked me over and I wish to sue HP’s ass off!”

      I have no idea what to tell people.

      “Companies make worse and worse products and I keep buying them! Make it stop Mr. Government!”

    • Moira_Mayhem@lemmy.worldEnglish
      5·
      11 months ago

      IT professional here, cheap initial purchase means that when I go to my boss with the required ‘3 options’, DESPITE me detailing why HP is super terrible and expensive long-term, they will ALWAYS insist on the HP.

      Add onto that brand recognition and it’s basically impossible to convince any site I work on to switch to Brother unless they directly experience just how unreliable and expensive HP actually is. Even then it’s still a 50/50 if they’ll make the rational choice.